Ampskye Audio is committed to providing reasonable technical and licensing support for our software products, including The Holy Grail.
1. Contacting Support
For product, installation, activation, licensing, or technical assistance, contact:
When contacting support, please include enough information for us to understand the issue, such as your operating system, DAW, product version, and a description of the problem.
For your security, please do not send passwords, payment-card numbers, or other sensitive financial information by email.
2. Response Times
Ampskye Audio aims to respond to support requests within 2 business days.
Response times are estimates rather than guarantees and may be longer during weekends, holidays, product launches, periods of unusually high support volume, or circumstances outside our reasonable control.
3. Technical Support
Support may include reasonable assistance with:
- Installation of The Holy Grail.
- Plugin detection in supported VST3 hosts.
- License activation and deactivation.
- License-key issues.
- Troubleshooting confirmed product-related problems.
- General questions regarding supported product functionality.
We may request additional information reasonably necessary to diagnose a technical problem.
4. Supported Systems
The Holy Grail v1.0 is currently provided for supported 64-bit Windows VST3 environments.
Customers should review the current system requirements before purchasing or installing the Software. We cannot guarantee compatibility with every DAW, computer configuration, operating-system version, third-party application, or future software update.
5. Third-Party Products
Ampskye Audio cannot provide comprehensive technical support for third-party DAWs, operating systems, computers, audio interfaces, or other software and hardware.
We will, however, make reasonable efforts to determine whether an issue appears to originate with an Ampskye Audio product.
6. License Assistance
The Holy Grail allows activation on up to two computers at a time under a standard license.
If you experience a legitimate activation or deactivation problem, contact support for assistance. License sharing, unauthorized distribution, attempts to circumvent activation limits, or other violations of the applicable End User License Agreement are not covered by normal support.
7. Updates and Compatibility
Ampskye Audio may provide bug fixes, maintenance updates, or compatibility improvements when appropriate.
Support for a current product does not guarantee that the product will remain compatible indefinitely with future operating systems, DAWs, hardware, or third-party technologies.
8. Refund Requests
Refund requests are governed by the Ampskye Audio Refund Policy.
If you are experiencing a technical issue, we encourage you to contact support before requesting a refund so that we have an opportunity to resolve the problem.
9. Abuse of Support Services
Ampskye Audio reserves the right to limit or discontinue support in cases involving harassment, threats, fraudulent activity, deliberate misuse of support services, software piracy, or repeated violations of our licensing terms.
10. Contact
Ampskye Audio
Sound, Elevated.
support@ampskye.com